Last updated: 22 September 2026
Lealo is a customer-messaging inbox run by Cool Brands Group. It lets our own customer-service team read and answer messages sent to our brands (including Pristine Aroma and Kapsä) on email, WhatsApp, Instagram, Facebook Messenger, TikTok and our online stores.
When you message one of our brands, Lealo receives what the messaging platform sends us: your name or username, your platform ID, your profile picture if the platform shares it, the messages and attachments you send, and when you sent them. If you have ordered from us, we may show your order history next to the conversation.
We only use this information to reply to you, provide customer service, and keep a record of our conversations with you. We do not sell your data and we do not use it for advertising.
Only authorised Cool Brands Group staff can see it. Our service providers (Cloudflare for hosting, and the messaging platforms themselves) process it on our behalf.
We keep conversations while they are needed for customer service and our legal record-keeping, and then delete them.
You can ask to see or delete your data at any time. See our data deletion instructions, or email care@pristinearoma.com.
Cool Brands Group, Singapore. Email: care@pristinearoma.com